OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
onCALL 25/8 follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:
NOTICE – When we ask for your personal information, we will tell you why we need it and what we will do with it.
CHOICE – When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
SECURITY – We will use reasonable security measures to protect the personal information we receive from you.
SHARING – When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
onCALL 25/8 PRIVACY POLICY
The following Privacy Policy describes the information and privacy practices for onCALL 25/8 retail stores, and all other locations, occasions or events where your personal information is collected by, or on behalf of, onCALL 25/8. When you provide us your personal information, you consent to the information practices described in this policy.
This Privacy Policy may not apply to Web sites that are accessible through the onCALL 25/8.com site. Our Web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the onCALL 25/8 trademark. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.
INFORMATION COLLECTED BY onCALL 25/8
As part of your interaction with onCALL 25/8, we may collect personal information such as:
Contact information, including name, mailing address, phone number and e-mail address
Purchase information, including credit card number, billing and/or shipping information
We may also collect demographic information, including age, personal interests and product preferences.
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
Schedule an appointment for services
Bring in your product for service
Purchase products or services
Set up an account online
Schedule a delivery or an installation
Participate in a sweepstakes, promotion or survey
Contact us with a question or concern
Participate in other activities with onCALL 25/8
USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not limited to:
Fulfilling requests for products, services or information
Tracking and confirm online orders
Delivering or install products
Providing customer services
Administering sweepstakes, promotions or surveys
Offering new products and services
Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
Conducting research and analysis
Sending marketing communications
Performing other business activities as needed, or as described elsewhere within this Policy.
PERSONAL INFORMATION PROVIDED TO onCALL 25/8 FROM THIRD PARTIES
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend’s shipping address, e-mailing our weekly ad to a friend, and e-mailing friends a link to your Wish List.
Information from Third Parties
onCALL 25/8 obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.
SINGLE Sign-On
We use a single sign-on services that allows you to sign into your account using your third-party social networking login credentials such as your Facebook or Twitter accounts. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party site from and interact with your friends. You may also access certain profile information from your third-party social network profile such as friends, profile picture etc
SHARING OF PERSONAL INFORMATION
onCALL 25/8 does not sell, rent or trade your personal information to third parties.
In addition, onCALL 258 , may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
Fulfilling customer orders
Sending onCALL 25/8 marketing communications
Delivering packages
Scheduling and performing installations
Servicing products
Fulfilling subscription services
Conducting research, analysis or administering surveys
Sending regular mail and e-mail on behalf of onCALL 25/8
Processing credit card payments
Providing chat functions
The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.
onCALL 25/8 may also share your personal information with companies who have referred you to onCALL 25/8 for goods and services, or have provided space in their store locations for onCALL 25/8 to offer its goods and services, or have allowed onCALL 25/8 to have a presence on their web sites.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.
CHOICES REGARDING YOUR PERSONAL INFORMATION
onCALL 25/8 communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.
Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances.
Follow the directions on an e-mail or direct mail marketing communication you receive from us.
Call 1.866.220.4941 with your request and current contact information.
Send an e-mail with your request and current contact information to webmaster@oncall258.com
For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
onCALL 25/8 will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
10 business days for e-mails
30 business days for phone
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.
If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.
SECURITY OF YOUR PERSONAL INFORMATION
Whether you are receiving services, shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. onCALL 25/8 cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Please note: While onCALL 25/8 is able to protect personal information that is provided during the course of business, onCALL 25/8 cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.
REMOTE ACCESS
onCALL 25/8 offers remote access service to assist in diagnosing and resolving system issues. This process allows an onCALL 25/8 Representative to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to an onCALL 25/8 Representative to log into your computer which may contain personal information. an onCALL 25/8 Representative will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
Safe Shopping Policy
We use a variety of information security measures to protect your online transactions with us. The onCALL 25/8 Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.
Choosing a Personal Password
When you create an account you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.
COOKIES, CLICKSTREAM TECHNOLOGY, THIRD PARTY AD PROVIDERS AND INTEREST-BASED ADVERTISING
Cookies
A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection � they let us “remember” information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.
onCALL 25/8 uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information.
You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the onCALL 25/8 site.
Clickstream Technology
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.
Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps onCALL 25/8 understand how visitors use our Web site.
Third Party Ad Providers and Interest-Based Advertising
We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.
To learn more about interest-based advertising and your privacy, including opting out of such advertising, visit our partner’s site, Atlas Solutions. We may partner with other companies to provide interest-based advertising, both on and off Geeksquad.com. In these situations, we will notify you of the advertising and give you the opportunity to opt-out of these activities.
Widgets
Widgets support functions that require that you disclose certain personally identifiable information given the user’s choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected. In some instances, these widgets are a link to another site.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
Send a communication to: webadmin@oncall258.com
PRIVACY POLICY CHANGES
As onCALL 25/8 continues to improve the services, products and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.
Changes as of the last revision date: relate primarily to our participation in TRUSTe’s Safe Harbor Privacy Program, and include the following clarifications and enhancements:
clarifying purposes for sharing personal information with service providers working on our behalf
confirmation that onCALL 25/8 does not sell, rent or trade personal information
additional information related to the use of public forums and the use of co-branded sites
additional information related to the use of widgets and the use of single sign on
an extended description of onCALL 25/8′s participation in the US-EU Safe Harbor Framework
The remaining changes relate to typographical, grammatical and other non-substantive items.
Last revision date: 11.30.2010